Returns & Refunds policy

At COCAPU, we strive to ensure complete satisfaction of our customers with every purchase. If you are not happy with your purchase we are happy to help.

Returns:

• Item(s) must be returned within 30 days from the date of receipt. If 30 days or more have passed since your purchase we cannot offer you a refund.

• Item(s) must be unused and in its original packaging and in the same condition you have received with a proof of purchase such as a receipt or order confirmation.

• Upon receipt of returned item(s) we will carefully examine and notify you via email, within reasonable time, whether you are entitled for a return.

• We do not offer exchanges unless the piece is damaged because your desired item might not be in stock.

• Only regular priced items are refundable. Items on sale, damaged or that are customized are non refundable.

• Due to hygiene reasons, all earrings are final sale. We cannot accept returns on them.

• Payment provider’s fees cannot be refunded.